¿Qué es el botón de desistimiento?

El botón de desistimiento es una función digital que la Directiva (UE) 2023/2673 obliga a incorporar en todas las tiendas online de la UE a partir del 19 de junio de 2026. Permite a los clientes ejercer su derecho de desistimiento en un plazo de 14 días naturales de forma sencilla, sin formularios en papel ni llamadas telefónicas.

¿Cuándo es obligatorio el botón de desistimiento?

La Directiva (UE) 2023/2673 fija el 19 de junio de 2026 como fecha límite para que todas las tiendas online que vendan a consumidores de la Unión Europea tengan operativa la función de desistimiento digital.

¿Qué sanciones hay por no tener el botón de desistimiento?

Las sanciones las establece cada Estado miembro al transponer la directiva. En algunos países pueden alcanzar hasta el 4% de la facturación anual de la empresa.

¿Funciona este plugin con PrestaShop 8?

Sí, el módulo Withdrawal Button es compatible con PrestaShop 1.7 y PrestaShop 8.x.

¿Es compatible con clientes que compran sin registrarse?

Sí, Withdrawal Button funciona tanto para clientes registrados como para quienes compran como invitados, cubriendo todos los supuestos que exige la normativa.

WITHDRAWAL BUTTON · GUÍA PRÁCTICA

An accessible and clear online withdrawal button: what e-commerce stores should consider

📅 October 2026 ⏱ 7 min read

EU 2023/2673 · WooCommerce · PrestaShop · Accessibility

A right people must be able to exercise

The electronic withdrawal function should allow consumers to communicate withdrawal where the right applies. Directive (EU) 2023/2673 sets requirements for relevant distance contracts concluded through online interfaces, subject to national implementation.

Placement matters

The function should be clearly identified and easy to access throughout the withdrawal period. Consider the order history and customer journey rather than hiding it in generic footer links.

A clear process

Consumers need to identify the contract and submit their withdrawal statement. The rules provide for confirmation of the decision and acknowledgement on a durable medium.

Accessibility by design

Use a clear button name, sufficient contrast, visible focus and keyboard and screen-reader support. Errors and confirmations must also be understandable.

Withdrawal Button for WooCommerce

The free WooCommerce version provides an order-linked withdrawal request flow, including access for guest customers. Configure the options and periods to suit your business.

Advanced options and PrestaShop

Pro adds documentation and management features, including PDF acknowledgements and SHA-256 integrity records. A separate PrestaShop solution is available. A plugin does not replace legal review.

Test the experience

Find the feature unaided, complete the flow using only a keyboard, and check states, errors and confirmations. Test on mobile and with assistive technology.

Conclusion

An electronic withdrawal function should be visible, understandable and operable. Thoughtful implementation supports consumer rights and more effective request management.

Withdrawal Button

WooCommerce · Free & Pro · PrestaShop

Explore Withdrawal Button →

Free WooCommerce plugin on WordPress.org →

Legal information is general and does not replace advice on the rules applicable to a particular store. Directive (EU) 2023/2673.

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About Blind Reader

Blind Reader is an accessibility assistant that analyzes each page and narrates its purpose, key sections and recommended actions — designed for screen reader users.

Compatible page builders: Works with any WordPress theme or builder: Divi, Elementor, Gutenberg, WPBakery, Avada and others. It reads the real content of the page, not the builder markup.

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