Withdrawal Button Plugin
The withdrawal button that does comply with the law
Why the Withdrawal Button
Accessibility WCAG 2.1 AA
WooCommerce + PrestaShop
Legal PDF + SHA-256 hash
Exclusive
13 automatic languages
Official Annex B Form
Exclusive
No monthly subscription required
Withdrawal Button vs free alternatives
Why a one-time payment of €39 is worth more than free
| Feature | Withdrawal Button | Free alternatives |
|---|---|---|
| WooCommerce and PrestaShop | ✓ Both platforms | ✗ One only |
| WCAG 2.1 AA accessibility | ✓ Certified | ✗ Not available |
| Legal acknowledgement PDF | ✓ Included | ✗ No |
| Official Annex B form | ✓ Included | ✗ No |
| SHA-256 hash per request | ✓ Included | ✗ No |
| Sent email traceability | ✓ Included | ✗ No |
| 13 automatic languages | ✓ Included | – Partial |
| Configurable deadline start | ✓ Order or delivery | – Partial |
| Reverse status automation | ✓ Included | – Partial |
| Button + email + panel + history | ✓ All included | ✓ Yes |
Free alternatives cover the basics, but they don't include legal evidence for disputes or meet accessibility requirements. In the event of a claim, the absence of that evidence can cost far more than €39.
Plugin functions
Both in WooCommerce and in Prestashop
✅ Visible button where required by law
It appears automatically on the order confirmation, in the order details, and in My Account. Only for the duration of the legal retention period you have set.
🚫 Active request detection
The button is automatically hidden if the customer already has an open request for that order. No duplicates or confusion.
📧 Automatic email to the customer
The customer immediately receives an official email containing all the details of their request, thereby fulfilling the legal requirement for confirmation.
🔔 Notification to the administrator
You’ll receive a notification with a direct link to your order so you can manage it right away.
🔄 Automatic status change
The order is set to the status you specify: refunded, canceled, or any other custom status.
🔁 Reverse automation
When an order’s status changes in WooCommerce or PrestaShop, the return request is automatically updated. “Refunded” changes to “Completed,” and “Canceled” changes to “Rejected,” without any manual intervention.
📊 Comprehensive management dashboard
Manage all requests from a single dashboard: pending, approved, rejected, or completed. Includes CSV export.
📬 Status update emails
The customer receives an automatic email whenever the status of their request changes to approved, rejected, or completed. Complete transparency throughout the process.
👤 History in My Account
Customers can view the complete history of their cancellation requests directly from their customer portal.
📅 Start of the configurable period
Choose whether the 14-day period begins on the order date or the product delivery date.
⏰ Additional grace days
Add extra days to the standard return period to offer your customers a more generous return window.
🔒 Legal evidence
It records the client’s IP address and browser for each request. Together with the verification hash and the communication log, you have comprehensive evidence in the event of a dispute.
🛒 WordPress + WooCommerce y PrestaShop
The only plugin on the market available for the two most widely used platforms in Spain and Europe. One product, two platforms.
The opt-out form complies with Level AA of the WCAG 2.1 Web Content Accessibility Guidelines: full keyboard navigation, focus trap, screen reader compatibility, ARIA attributes, and visible focus. No other plugin on the market offers this.
📄 Official acknowledgment of receipt PDF
The customer receives a PDF containing all the details of their request attached to the confirmation email. They can also download it at any time from the customer portal. This document serves as legal proof.
📋 Standard Withdrawal Form (Annex B)
It includes the official form required by EU Directive 2023/2673, pre-filled with the order details and available for download as a PDF. It can be accessed via the cancellation button and from the order details page. No other plugin on the market offers this feature.
🔐 SHA-256 validation hash
Each order generates a unique cryptographic digital signature that verifies the order’s authenticity and integrity in the event of a dispute. The verification reference appears in the customer’s order details.
📬 Full traceability of communications
The system automatically logs every email sent – including read receipts, notifications to the administrator, and status updates – with the exact date and time. This provides comprehensive proof of legal compliance in the event of a dispute.
🌍 13 languages included
Spanish, English, Catalan, French, German, Italian, Portuguese, Dutch, Polish, Romanian, Swedish, Basque, and Galician. The language is automatically applied based on your store’s settings.
💶 One-time payment – No subscription
€39 for life. No monthly fees, no mandatory renewals. Updates included for the first year.
How it works – in 4 steps
From the moment the customer clicks the cancellation button until the order is processed, everything happens automatically and in accordance with Directive (EU) 2023/2673.
The customer sees the button on their order
It appears automatically on the purchase confirmation, in the order details, and in “My Account,” but only for the 14-day legal period following receipt.
Confirm with the required legal text
An accessible modal displays the withdrawal text as required by the Directive. The reason is optional, as required by the regulations: the customer is not required to provide an explanation.
Both parties receive immediate confirmation
The customer receives an official email with a PDF attachment. You receive a notification with a direct link to the order so you can process it right away.
The order is updated and audited
Status automatically updated in WooCommerce or PrestaShop. SHA-256 hash, IP address, date, and time recorded. Complete audit trail for any audit or legal dispute.
Buy your copy now
🔌 WordPress + WooCommerce
🛒 PrestaShop
Here’s how the Withdrawal Button works
Here you can see how the Withdrawal Button plugin works for both WooCommerce and the Peestashop module.
Security
Each request is technically secured to prevent errors, duplicates, and unauthorized access.
A unique, unforgeable token is generated for each withdrawal request
Protection against duplicate orders: Each order can only be canceled once, as required by law
All input data is validated and cleaned before being processed
A customer can only cancel their own orders, never those of others
The button disappears automatically after the 14-day legal period has elapsed
Auditable log containing the date, time, and full identification details for each withdrawal request
Frequently Asked Questions
What is the withdrawal button?
The withdrawal button is a digital feature that Directive (EU) 2023/2673 requires all online stores in the EU to implement as of June 19, 2026. It allows customers to exercise their right of withdrawal within 14 calendar days in a simple manner, without the need for paper forms or phone calls.
What happens if I don't have the button by June 19?
Penalties are set by each Member State when transposing the Directive. In Spain, they can amount to up to 4% of annual turnover. The regulation applies to any store that sells to consumers in the EU, regardless of where it is based.
Why not try a free alternative?
Free alternatives do not include WCAG AA accessibility (required by European regulations), legally compliant PDFs, or SHA-256 hashes. In the event of a dispute, the lack of this evidence could cost you much more than €39.
Does it work with unregistered buyers?
Yes. The Withdrawal Button works for both registered customers and purchases made as a guest, covering all scenarios outlined in the Directive.
When is the "Cancel" button required?
What are the penalties for not including a cancellation button?
Penalties are set by each Member State when transposing the directive. In Spain, the transposition process is currently underway. In some countries, they can amount to as much as 4% of the company’s annual turnover.
Is it compatible with PrestaShop 8?
Yes, the module is compatible with PrestaShop 1.7 and PrestaShop 8.x. For WooCommerce, it works with the latest versions of WordPress and WooCommerce.
Does it support customers who shop without registering?
Yes, the Withdrawal Button works for both registered customers and those who shop as guests, covering all the scenarios required by the regulations.
Is renewal mandatory?
No. The license is valid indefinitely for €39. Updates are included for the first year; the optional annual renewal costs €19, but the software will continue to work even if you don’t renew.
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